All case studies
Technology
AI Customer Service Copilot Generative AI & LLMs
A B2B SaaS support team was drowning in repetitive tickets while genuinely hard issues waited for a senior agent.
Technology
Industry
8 tools
Stack
Client
TechSupport Pro
Industry
Technology
Service
Generative AI & LLMs
Stack
GPT-4, LangChain, Pinecone (vector DB)
01
Challenge
“A B2B SaaS support team was drowning in repetitive tickets while genuinely hard issues waited for a senior agent.”
02
Build
We built an LLM copilot inside their existing helpdesk - it retrieves from a private knowledge base, drafts a cited reply in the company's voice, and lets the agent accept, edit, or discard. The AI never auto-responds, and it surfaces recurring-pattern insights to product.
03
Outcome
71% faster first response, 38% lower cost per ticket without cutting headcount, and 89% of AI drafts accepted with minor or no edits.
Deliverables
What the system does — functionality shipped.
- 71% reduction in average first-response time. 38% reduction in cost per ticket without reducing headcount. 89% of AI drafts accepted with minor edits or no edits. Top-5 recurring ticket patterns surfaced monthly to engineering.
Technologies
GPT-4LangChainPinecone (vector DB)PostgresSlack + Zendesk integrationsStreaming responsesReactOpenAI embeddings
Similar Build?
Tell us your workflow. We'll review with this example as context and suggest the best path forward.
More Work
View all
Case study © AorBorC Technologies · aorborc.com · +1 (872) 267-2672 (872-AORBORC)